Privacy Policy
Respecting Your Privacy
This privacy policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website www.trymoskill.com (the "site").
1. Personal Information Collected
When you visit our site, we automatically collect certain information about your device, including data about your browser, IP address, time zone, and some of the cookies installed on your device. This information is referred to as "Device Data".
We use the following technologies to collect this information:
- Cookies: Data files placed on your device.
- Log Files: Track actions on the site.
- Web Beacons: Record information about your browsing.
2. Use of Your Personal Information
We primarily use your order data to process your purchases (payment processing, shipment management, sending invoices and order confirmations), as well as to:
- Contact you if necessary.
- Analyse orders to detect risks or fraud.
- Provide you with information or advertisements about our products.
2.1 Management of Your Personal Data
Here is the information relating to the management of your personal data, in accordance with our privacy practices.
| Type of Processing | Data Concerned | Data Retention Period |
|---|---|---|
| Management of product purchases and deliveries | First name, last name, email, postal address, phone number, order placed, tracking number, payment method, last 4 digits of credit card | 10 years from an order (13 months for banking data) |
| Creation and management of customer accounts | First name, last name, email, postal address, phone number, date of account creation, date of account deletion, consent collection | Upon deletion of the customer account |
| Management of business relations and marketing | First name, last name, email, postal address, phone number, order history, consent collection | 39 months |
| Newsletter management | Email, first name, last name, phone number, consent collection | Until unsubscription |
| Improvement of site experience | IP address, browsing data | 13 months |
| Management of claims and personalised advertising | First name, last name, email, postal address, phone number, IP address, browsing data, consent collection | 39 months |
3. Sharing Your Personal Information
We share your personal information with third parties who help us manage our services, such as Shopify and Google Analytics. Moskill takes your privacy very seriously. Your data is stored within our internal customer access on these third parties, but never disclosed. Your data is strictly kept confidential.
4. Cookies
We use your personal information to provide you with targeted advertising or marketing communications.
4.1 Essential Cookies for the Proper Functioning of the Website
Some cookies are necessary for the proper functioning of the website. You can object to and delete them using your browser settings, but your user experience may be degraded.
| Cookie Name | Purpose | Retention Period |
|---|---|---|
| Cloudflare | Redirects the user to the correct version of the website and the correct server, to provide faster loading speed | Maximum of 13 months |
4.2 Cookies Offered by Third-Party Companies
Other cookies offered by third-party companies are designed to improve your customer experience on our website and allow us to provide you with commercial offers that may be of interest. All information collected by these cookies is anonymous. Our company does not have any personal information about you regarding your navigation on our website, the type of products you are interested in, etc.
| Cookie Name | Purpose | Retention Period |
|---|---|---|
| Mailchimp / Klaviyo | Analyse your browsing on our website and offer you email support if you encounter issues on our site. | Maximum of 13 months |
| Shopify | Identify the number of visitors, pages visited, and your browsing on our site to improve the user experience. | Maximum of 13 months |
| Provide you with advertisements likely to interest you. | Maximum of 13 months | |
| Google Analytics | Provide detailed statistics on the number of visitors, pages visited, and your browsing on our site to improve the user experience. | Maximum of 13 months |
| Google Ads / Facebook Ads Pixel | Provide you with advertisements likely to interest you. | Maximum of 13 months |
4.3 Cookies Used by Third-Party Companies
The following recipients may process your data, as subcontractors, on behalf of the data controller:
GOOGLE FRANCE SARL Share capital €1,000,000 RCS Paris 443 061 841 Registered office: 8 rue de Londres, 75009 Paris
FACEBOOK FRANCE SARL Share capital €16,950,000 RCS Paris 630 085 802 Registered office: 6 rue Menars, 75002 Paris
LA POSTE SA Share capital €5,857,785,892 RCS Paris 356 000 000 Registered office: 9 rue du Colonel Pierra Avia, 75015 Paris
MONDIAL RELAY SASU Share capital €500,400 RCS Lille 385 218 631 Registered office: 1 Avenue de l'Horizon, 59650 Villeneuve-d'Ascq
SHOPIFY INC. Floor 1-2 Victoria Building, c/o Intertrust Ireland 2nd, Haddington Road, Dublin 4, D04 XN32, Ireland
JUDGE.ME LTD c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB
5. User Rights
If you are a European resident, you have the right to access your personal information, request updates, or request its deletion. To exercise this right, please contact us at legal@trymoskill.com.
6. Data Retention
We retain your order information for as long as necessary to fulfil our contractual obligations and respond to your requests.
7. Policy Updates
We regularly update this privacy policy to reflect changes in our practices. Any changes will be posted on this page.
Contact Us
If you have any questions regarding our privacy policy, or if you wish to file a complaint, please contact us by email at: legal@trymoskill.com.