Return Policy
Return Policy
1. Return Period: All products, except custom-made items, can be returned within 30 days of receiving your order. After this period, unfortunately we cannot accept returns or exchanges.
2. Return Conditions: Returns are only accepted for standard size (non-customised) products. If you purchased a custom-made item, we cannot accept returns or exchanges, except in the case of a manufacturing defect or an error on our part.
To initiate a return, please follow these steps:
- Step 1: Contact our Customer Service: Send an email to contact@trymoskill.com to obtain a return authorisation.
- Step 2: Prepare your return: Carefully pack the item to be returned in its original packaging and include a copy of your proof of purchase along with the return authorisation form.
- Step 3: Send the item: We will provide you with a prepaid Australia Post label for returning your product. Use this label to send the item back to us.
3. Refunds: Once the returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, a refund will be issued to your original payment method within 2 to 5 business days.
4. Exchanges: If the item is defective or damaged, we will offer an exchange. Please follow the return procedure to request an exchange.
5. Exchange Conditions: Exchanges are only possible for items with manufacturing defects or damage occurring prior to or during delivery. We are not responsible for damage after the product has been received.
6. Contact Us: If you have any questions regarding this return policy, please contact our customer service at support@trymoskill.com.